General Finish Warranty

GATZA reserves the right to either refund, repair, or replace the product under warranty. Warranties will cover the cost of the product but will not cover the cost of removal or installation. For Fluoropolymer and 2205 Stainless Steel warranties, after 5 years, the relevant warranty will cover the affected parts of the system. Any unaffected parts are not covered.

In the event of a claim, we may require the old part back for testing or that you provide photos or video of the issue. All replacements and solutions are at the discretion of GATZA to offer.

To file a claim, please get in touch with GATZA. Include your original order number, a brief description of the issue, and pictures of the case.

Metal Product

GATZA warrants that all metal products will be free from defects in material and craft under everyday use applications.

GATZA offers a 10-year warranty on the structural integrity of custom-made metal products.

Stringers

GATZA warrants that all GATZA stringers, plates, and brackets shall be free from defects in material and workmanship under everyday use, conditions, installation, and maintenance following product specifications for 10 years from the date of purchase.

Any exterior application of the FLIGHT product line must be disclosed at the time of purchase, and the proper materials must be selected at that time.

Standard Powder Coat

Standard powder coats are warranted for 1 year for exterior projects and up to 5 years for interior projects to cover fading, adhesion, and corrosion as a result of finish failure. *This warranty covers normal uses and will not include impact upon the finish from objects. The warranty will cover any location 10 miles from saltwater for interior and exterior use and does not cover “acts of God.”

It is important to note that if a standard powder coat is applied on 2205 Stainless Steel, this is not considered a coastal solution. While the solid steel will be unaffected, the standard powder coat will likely begin to chip or fade when exposed to salt. Any standard powder coat within 10 miles of the coast will not be warranted.

For best results, use a standard powder coat anywhere intense weathering is not a threat.

*As Defined By:

Color retention: <5 delta E

Chalk resistance: chalk 8

Gloss retention: 30% retention

Fluoropolymer Powder Coat

Fluoropolymer powder coats are warranted for 10 years to cover fading, adhesion, and corrosion due to finish failure.** This warranty is applicable under regular use and does not include impact upon the finish from objects. This includes any coastal or non-coastal location for interior and exterior projects but does not cover “acts of God.”

It is important to note that due to the chemical nature of 304 stainless steel, a fluoropolymer powder coat will not make this a coastal solution. Any fluoropolymer powder coat on a 304 stainless steel post will not be warranted within 10 miles of saltwater.

For best results, use fluoropolymer powder coats anywhere close to saltwater or any exterior project receiving intense, direct sunlight. Fluoropolymer is designed to withstand UV rays and saltwater corrosion.

If a successful warranty claim is filed:

Within 5 years, 100% of your product cost will be replaced.

Between 5-6 years, 75% of your affected product cost will be covered.

Between 6-7 years, 65% of your affected product cost will be covered.

Between 7-8 years, 50% of your affected product cost will be covered.

Between 8-9 years, 40% of your affected product cost will be covered.

Between 9-10 years, 25% of your affected product cost will be covered.

**As Defined By:

**Color retention: <5 delta E

Chalk resistance: chalk 8

Gloss retention: 50% retention

304 Brushed Stainless Steel

A 304 stainless steel brushed finish is warranted for 1 year for exterior projects and up to 5 years for interior projects. The warranty covers the finish of the steel and protects against corrosion. Corrosion will be defined as a structural and permanent defect in the steel. It is important to understand that surface corrosion is different from structural corrosion in that surface corrosion can often be cleaned or removed with correct stainless steel cleaning equipment.

This is available under normal use and does not include impact upon the finish from objects. For interior and exterior use, this includes any location 10 miles from a saltwater coast and does not cover “acts of God.”

It is important to note that due to the chemical nature of 304 stainless steel, a fluoropolymer powder coat will not make this a coastal solution. Any fluoropolymer powder coat on a 304 stainless steel post will not be warranted within 10 miles of saltwater.

For best results, use 304 stainless steel with a brushed finish anywhere acidic rain or salt corrosion is not a threat.

2205 Brushed Stainless Steel

A 2205 stainless steel brushed finish is warranted for 10 years. The warranty covers the finish of the steel and protects against corrosion. Corrosion will be defined as a structural and permanent defect in the steel. It is important to understand that surface corrosion is different from structural corrosion in that surface corrosion can often be cleaned or removed with correct stainless steel cleaning equipment.

This is available under normal use and does not include impact upon the finish from objects. For interior and exterior use, it includes any coastal or non-coastal location but does not cover “acts of God.”

It is important to note that if a standard powder coat is applied on 2205 stainless steel, this is not considered a coastal solution. While the actual steel will be unaffected, the Standard Powder Coat will likely begin to chip or fade when exposed to salt. Any standard powder coat within 10 miles of the coast will not be warranted.

Please note that a brushed 2205 finish is not warranted in Connecticut or Long Island due to the intense salt concentration there. Instead, we recommend aluminum with a fluoropolymer finish.

If a successful warranty claim is filed:

Within 5 years, 100% of your product cost will be replaced.

Between 5-6 years, 75% of your affected product cost will be covered.

Between 6-7 years, 65% of your affected product cost will be covered.

Between 7-8 years, 50% of your affected product cost will be covered.

Between 8-9 years, 40% of your affected product cost will be covered.

Between 9-10 years, 25% of your affected product cost will be covered.

Coastal Environment Product Warranty

GATZA recommends using a fluoropolymer finish for any exterior application within 10 miles of saltwater. The use of non-fluoropolymer finish within 10 miles of saltwater or customers in Long Island or surrounding coastal Connecticut areas will result in a null and voided warranty. See Coastal Environment Product Policy for more details.

Warranty Coverage

The GATZA warranty applies only to normal use and reasonable wear conditions. Damage suffered as a result of unintended use of the product or “Acts of God” (i.e., house fire or natural disaster, etc.) is not covered as a part of the GATZA warranty.

Metal Products: GATZA metal products that are not installed according to the provided installation instructions will result in a null and voided warranty. Products shall be used for their intended purpose only. Do not hang or support other products from the GATZA railing infill systems. Doing so will result in a null and voided warranty.

Wood Products: GATZA offers a 5-year warranty on the structural integrity of all custom manufactured and finished wood products under normal use. GATZA does not provide a warranty for wood products that it does not finish or seal in its facility. GATZA does not offer a warranty on stain color retention, match, or finish performance.

Glass Products: GATZA will replace glass panels that arrive at the shipping address damaged, chipped, scratched, or different from the approved drawings. GATZA does not warranty third-party glass mounting hardware; providing your own hardware will result in a null and voided warranty.

Any products which are not properly maintained according to the guidelines set in the “Care and Maintenance” section will result in a null and voided warranty.

Coastal Environment Product Usage

Within 10 miles from salt water, we recommend the following products:

Powder-coated aluminum posts

Extreme coastal 2205 stainless steel posts*

2205 stainless steel rods

Glass railing

Reinforced Aluminum Handrail.

*For customers in Long Island or our surrounding coastal Connecticut lines, we do not recommend using stainless steel posts in exterior projects due to the highly corrosive environment. Using stainless steel in an external application in these environments will result in a voided warranty.

Warranty Claims or Damage Claims

It is the responsibility of the customer to uncrate and inspect all products prior to installation for damages within 5 business days of the delivery date. Damage claims must be filed with the GATZA team within 5 business days of the delivery date. Damage claims filed after the product has been installed will not be honored, regardless of when they are filed.

In the event of a product warranty claim or a damage claim, GATZA may require the part to be returned to its facilities or photos/videos be taken of the issue. All solutions and replacements are at the discretion of GATZA to offer. See Return Policy for more details.

To file a warranty claim, email contact@modernstairsusa.com. Include your original order number, a brief description of the issue, and pictures/videos of the issue.

An installation that does not follow the GATZA installation guidelines or provides your own glass or hardware or panels or treads will result in a null and voided warranty.

CARE AND MAINTENANCE - GLASS

PROPER REGULAR CLEANING OF YOUR GLASS PANELS AND HARDWARE WILL ENSURE YOUR RAILING IS A LASTING FEATURE IN YOUR HOME. HERE ARE SOME GUIDELINES FOR TAKING CARE OF YOUR GLASS PANELS:

USE A MICROFIBER CLEANING CLOTH WHEN CLEANING YOUR PANELS

USE A CLEANING SOLUTION SPECIFICALLY DESIGNED FOR GLASS

TO CARE FOR YOUR GLASS HARDWARE, FOLLOW THE STEPS OUTLINED IN THIS DOCUMENT'S “CARING FOR YOUR METAL PRODUCTS” SECTION.

CARE & MAINTENANCE - METAL

GATZA CO. RECOMMENDS APPLYING MARINE 31 SEALANT EVERY SIX MONTHS FOR STAINLESS STEEL PRODUCTS. MARINE 31 SEALANT PROVIDES A DURABLE, PRECISE, PROTECTIVE COATING THAT WITHSTANDS THE ELEMENTS FOR SIX MONTHS.

TO APPLY MARINE 31 SEALANT:

SHAKE WELL AND ENSURE THE SURFACE IS COOL TO THE TOUCH.

IF THE SURFACE IS DULL, OXIDIZED, OR STAINED, FIRST POLISH IT WITH MARINE 31 STAINLESS STEEL LIQUID POLISH. APPLY A DIME-SIZED PRODUCT DIRECTLY ONTO A CLEAN, DRY FOAM APPLICATOR. APPLY A THIN, EVEN COAT AND ALLOW TO DRY FOR AT LEAST 5 MINUTES.

BUFF OFF RESIDUE WITH A CLEAN, DRY CLOTH.

MARINE 31 POLISH IS A GREAT WAY TO RESTORE YOUR BRUSHED STAINLESS STEEL PRODUCTS FROM GATZA CO. TO THEIR ORIGINAL SHINE. THIS POLISH REMOVES LIGHT RUST, OXIDATION, AND FILMS THAT CAN DULL YOUR POST'S APPEARANCE. APPLYING THIS POLISH IS CRUCIAL FOR POST APPLICATIONS NEAR BRACKISH AND SALTWATER. MARINE 31 POLISH IS HARBOR-SAFE AND ECO-FRIENDLY.

TO APPLY MARINE 31 POLISH:

SHAKE THE BOTTLE WELL AND ENSURE THE SURFACE IS COOL TO THE TOUCH.

APPLY A DIME-SIZED AMOUNT OF POLISH TO A TERRY CLOTH APPLICATOR.

THOROUGHLY WORK THE POLISH IN BY WORKING IN SMALL SECTIONS.

REMOVE ANY RESIDUE WITH A CLEAN, DRY CLOTH.

MARINE 31 POLISH IS WHITE IN COLOR, AND SPILLS CAN BE REMOVED WITH A DAMP CLOTH.

IF YOU LIVE IN A SNOWY CLIMATE, CLEAR ANY SNOW AND ICE OFF OF YOUR EXTERIOR POSTS AND INFILL.

IT’S IMPORTANT TO CLEAR LEAVES, POLLEN, AND OTHER DEBRIS FROM YOUR EXTERIOR POSTS AND INFILL.

CARE & MAINTENANCE - WOOD

REGULARLY CLEANING YOUR WOOD PRODUCTS IS ESSENTIAL TO THEIR LONGEVITY IN YOUR HOME. FORTUNATELY, CLEANING AND MAINTAINING YOUR GATZA CO. WOOD PRODUCTS IS SIMILAR TO THE CARE AND MAINTENANCE OF ANY OTHER WOOD PRODUCT IN YOUR HOME. HERE ARE SOME BASIC GUIDELINES FOR KEEPING YOUR WOOD PRODUCTS:

SWEEP/VACUUM/DUST YOUR WOOD PRODUCTS REGULARLY. BUILT-UP DUST AND DIRT CAN DAMAGE YOUR WOOD PRODUCTS.

WHEN USING A VACUUM, ENSURE THAT THE HEAD OF THE VACUUM DOES NOT HAVE A BEATER BAR (WHICH CAN DAMAGE YOUR WOOD STAIRS) AND THAT THERE IS NO DEBRIS ON THE WHEELS.

WHEN CLEANING YOUR WOOD PRODUCTS, USE A POLISH OR CLEANING PRODUCT SPECIFICALLY DESIGNED FOR FINISHED WOOD. DO NOT CLEAN YOUR WOOD STAIR PARTS WITH WATER.

CLEAN UP ANY LIQUID SPILLS ON YOUR WOOD STAIR PARTS USING A SOFT CLEANING CLOTH.